Ensures the stable operation of the IT server infrastructure across the organization, maintaining high levels of availability and security. Manages both in-house and outsourced server, storage, messaging, and backup/archive technology, focusing on Microsoft Azure. Analyzes, troubleshoots, and solves technology issues, implements monitoring solutions, and manages backup and security measures. Defines standardized procedures and automated mechanisms to ensure the reliability and scalability of the IT environment.
The Systems Engineer: Microsoft Cloud Services is responsible for ensuring the stable operation of the IT server infrastructure across the entire organization in order to maintain high levels of availability and security.
The role is responsible for the recommendation, confirmation, installation, support, and deployment of in-house managed server, storage, messaging, and backup/archive technology, and for the recommendation, confirmation, and liaison for outsourced server, storage, messaging, and back-up/archive technology hosted within private and public cloud. The ideal candidate will have extensive experience in Azure resource administration, monitoring, performance management, and security. This role is crucial for ensuring our Azure infrastructure is optimized, secure, and aligned with our technical design and business needs. Analyze, troubleshoot, and solve technology issues (both remotely and on-site) received via email, phone, and in-person. Identify issues, propose solutions, and test new technologies or process changes. Track and thoroughly detail technology issues through ticketing system. Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content. Provide administration for various technologies including Microsoft Azure and other public cloud services. Handle pricing and cost management (Azure Resource Administration). Implement monitoring solutions to track and improve system performance (Azure Monitoring and Performance). Ensure secure handling and storage of sensitive information (Secrets Management). Implement and manage backup solutions for Azure resources (Backup Management). Define and standardize procedures and automated mechanisms to ensure availability, reliability, security, and scalability of desktop and environments. Must have 5 – 7 years hands-on IT infrastructure support experience. Matric plus a Bachelor’s Degree in Information Systems or Computer Science or equivalent qualification preferred. Proven excellence in customer service, interpersonal, customer-facing skills. You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends. Proven experience as an Azure Solution Engineer, troubleshooting complex technical problems and implementations. Experience using PowerShell for scripting and automation. Extensive knowledge of Microsoft products (Azure Infrastructure, Web Apps, and Dynamics 365).Azure Solution Architecture knowledge. Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely
AZURE CLOUD SERVICES SYSTEMS ENGINEER IT INFRASTRUCTURE SECURITY
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