Synergy North introduces new customer service portal

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THUNDER BAY — Synergy North customers will notice a new experience when it comes to accessing and managing their energy accounts online.

“It will greatly improve the user experience for customers on mobile phones and tablets and devices like that and all the same functionalities will remain as our old portal,” said Dan Gaudette, the utility's manager of information systems, in an interview on Tuesday. “The ability to view bills, consumption, usage history, update your information and services like that.”

“User experience just wasn't keeping up with the times, especially with mobile devices and iPads. A lot of customers are using that to access their account, so we needed a refresh of the user interface,” he said. The new feature will provide customers with a personalized way to increase energy efficiencies and help save on their monthly bills.

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