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-The Support Engineer is a key part of the company service framework providing end to end management of tickets and service requests reported by the customer.-Receive and record all calls from our customers-Assist with customer onboarding projects and migrations-Aid customer retention and satisfaction-Excellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services. MacOS experience a plus.
-Excellent verbal and written communication skills suitable for an international audience-An ability to learn quickly, and a willingness to study and obtain new certifications and skills -The Support Engineer is a key part of the company service framework providing end to end management of tickets and service requests reported by the customer.
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