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THUNDER BAY — Cancelled or postponed flights to and from Caribbean destinations during the Christmas holidays have left Thunder Bay residents fuming over how Sunwing Airlines has handled the situation.
She said they and most other travellers were aware that weather back home had caused issues but assumed these would be resolved and that timely arrangements would be made for new flights to get them home. She said the Sunwing representative promised an update by 4:30 p.m., but that didn't happen, and at 5 p.m. the airline's staff booked off for the day without telling them what do do."We ended up connecting with our travel agent back in Thunder Bay who found a room for us in another hotel. A couple of hours later, at 10:30 at night, we received a notification that Sunwing was moving us to a different resort.
Deciding that at this point they might be better off trying to find other options on their own, the family booked a Delta flight from Cancun to Minneapolis, and on to Duluth where they arrived at 1 a.m. Wednesday. Oliver's family at least got to enjoy a week in Mexico, whereas the vacation plans of other Thunder Bay residents were completely foiled.
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