Nearly 2,300 former token booth clerks have taken on new roles providing customer service to people on subway platforms.
The MTA announced that recently phased-out token booth agents will provide customer service on subway platforms.Nearly 2,300 former token booth clerks have taken on new roles providing customer service to people on subway platforms in New York City.
The agents are walking through stations, helping riders navigate the sprawling transit system and assisting with OMNY, the payment system that is replacing MetroCards.They are located at Fulton Center in Manhattan, Roosevelt Ave-Jackson Heights 47th Street station in Queens, and at Myrtle Wyckoff Ave station in Brooklyn.
They service centers are helping customers complete transactions that they used to have to go to MTA Headquarters to complete."Our station agents who have been in those booths in our stations for many decades are coming out of the booth this Thursday. So for the very first time, our agents' primary responsibilities will be to provide customer service outside of their booths," said Richard Davey, NYC Transit President.
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