Contact Denver7 is getting results for some Taylor Swift fans who bought tickets on StubHub for her Denver concert but later found they didn't really have tickets. via jaclynreporting
"I am definitely a Swiftie. I would not say, you know, I go as far as doing all the Swiftie theories, but I follow them," Hannah Ostertag said with a smile.
Little did she know, her mother had saved up to help buy tickets for her daughters on the resale market. Ostertag bought tickets on StubHub to the July 15 show on April 9 and paid $1,947. StubHub has a"FanProtect Guarantee," that states the company will provide comparable or better tickets than originally purchased if something like this happens. Even though many tickets are still listed for the concert on StubHub, Ostertag said every time she tried the link provided for her alternative tickets, the site either showed nothing was available or offered seats that were behind the stage.
"The prices are set by the venue and the performer in an attempt to certainly be profitable, but also to make it available to their fans," Baisley said."If you let it go out of control with the reseller class, those tickets just go to just the more wealthy people, and that's not what they want."In a statement to Contact Denver7, StubHub said,"The StubHub FanProtect Guarantee is in place to protect buyers.
The company is training and re-briefing agents regularly to be sure they’re prepared to support buyers for upcoming events.
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