Passengers are calling on airlines to do more for customers stranded due to flight cancellations impacting Canadian travellers.
A system-wide outage at WestJet on Saturday led to the cancellation of over 200 WestJet, Swoop and Sunwing flights over the weekend. The airline later said the problem was caused by a “cooling issue” in its primary data centre.Sign up to receive daily headline news from the Ottawa SUN, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
Air passenger rights advocate Gabor Lukacs said many of the affected passengers will be entitled to compensation. Additionally, he noted WestJet will owe affected passengers compensation of up to $1,000 depending on the length of the delay under the federal Air Passenger Protection Regulations.
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