Stomper: 'After waiting for 30 minutes, we could not wait further. Otherwise, we would miss our flight back to Singapore.'
You are waiting for your airport transfer from the hotel, but it is getting late and you have a plane to catch."I booked an airport transfer via Klook for a ride from Shinjuku City in Tokyo to Narita International Airport," recounted the Stomper."The vehicle booked was a Toyota Alphard or similar van that can fit minimally four adults with four pieces of luggage.
"On the day that the operator was supposed to provide the airport transfer services, they were a no-show and could not be contacted. We called the operator multiple times and no one picked up the calls and we tried at least two numbers that were provided in the booking. After waiting for 30 minutes, we could not wait further. Otherwise, we would miss our flight back to Singapore.
"There was not enough time for us to take any other transport but local taxis. As my party has four adults and four luggage, we needed to take two taxis to the airport. The taxi fare amounted to approximately S$370 for each taxi. With two taxis, it was a whopping S$740!The Stomper shared photos of two taxi receipts in Japanese. The fare stated in each is 33,390 yen.
"Their policy does not protect the consumers at all! How am I to trust Klook again for purchases such as airport transfers or anything if operators can just disappear and cause such inconvenience?"In response to a Stomp query, a Klook spokesman said:"We have contacted the customer and the issue has been resolved."
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