Stellantis Denies Canadian Ram Driver's $15K Engine Replacement For Allegedly Missing Oil Changes | Carscoops carscoops
Fosuo claims that when he had his oil changed at a third-party shop, they told him the truck could go 24,000 km between oil changes. He added that the truck was sold without a physical owner’s manual and that the information he needed could be only found in a digital owner’s manual contained within the infotainment system.A Stellantis spokesperson told CTV News that the warranty claim had, indeed, been denied “due to a lack of vehicle maintenance.
“There is no hesitancy on our part to comply with the provisions of a warranty, as long as they apply to a factory defect,” the spokesperson said. “Damage or failures attributed to any other source are the owner’s responsibility.” That’s bad news for both Fosuo and the truck: “Unfortunately, that vehicle will have to go to scrap. I can’t afford something like that,” he told the Canadian broadcaster.
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