A taxpayer contacted HMRC to ask for help as they were struggling to top up their contributions
Individuals attempting to purchase National Insurance contributions towards their state pension have been advised that they require a specific reference number to complete the process online. The issue came to light after a taxpayer reached out to HMRC for assistance, as they were having difficulty topping up their contributions.
HMRC initially asked if they needed to determine the number of missing contributions they wanted to fill in and the associated cost. The individual replied that they already had this information. They also sent the individual a link to a page with details on how to contact them about a National Insurance issue. However, the taxpayer responded that this was likewise unhelpful, as the issue was that when they logged into their account, "it says I am unable to make payment online".
Taxpayers may want to check now for any gaps in their National Insurance record, as there's a chance to fill these in over an extended range of tax years. Typically, you can only purchase contributions going back six tax years, but currently this is broadened to an additional 10 years, reaching back to the 2006/2007 tax year— with an April 2025 deadline for topping up during this extended window.
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