A Puerto Rican family traveling from Los Angeles to the island of Puerto Rico was denied travel on Spirit Airlines because the parents didn't have a U.S. passport for their toddler.
The incident took place at Los Angeles International Airport on April 25. Marivi Roman Torres, her husband Luis and their 2-year-old son Alejandro were traveling to the island to visit family. When the family reached the ticket counter at the airport that morning, Roman Torres says the agent asked to see her and her husband's passport.
Even before that offer was made, Roman Torres says she implored both the agent and the agent's supervisor, who had gotten involved and was aware of the situation,"Is there anyone else I can talk to? Can we call customer service together?"She left the Spirit Airlines counter and noticed the JetBlue counter was empty. She walked up and explained the situation then asked if there were any last-minute seats to Puerto Rico.
Spirit Airlines said it has a long history of serving Puerto Rico and offers about 25 daily flights to three destinations on the island.
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