Southwest Airlines has agreed to pay its pilots an estimated $45 million in bonus “gratitude pay” for working through the company’s service meltdown during the holiday travel period at the end of last year
. The airline said it will also compensate other employee groups who worked through the period, although it did not immediately identify which employees or how much they’ll receive. The union representing Southwest’s 18,000 flight attendants said its members also were offered some additional pay, but provided no specifics on what it entailed.
Earlier this month Southwest disclosed the cost of the service problems, which resulted in more 16,700 canceled flights between December 21 and 29, would cost the company between $725 million and $825 million. About half of that cost was the result of lost ticket revenue, with the rest allocated to customers’ compensation, higher operating costs and increased pay to employees. Southwest said the “gratitude” pay to employees is included in that estimate.
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