Southwest Airlines informed some passengers affected by its Christmas travel meltdown that they would receive frequent flyer bonus points as a “gesture of goodwill'
Southwest Airlines is offering a new appeasement to some customers after last week's glut of cancellations while the misplaced baggage fiasco could grind on for days longer.
He said the 25,000 gift points are worth about $300, and the airline told CNN the offer is in addition to reimbursements and refunds. In an internal memo to workers, obtained by CNN, Jordan says the airline is relying on volunteer employees, working alongside those that normally deal with bags, to get lost checked bags back to those who were caught up in its major schedule meltdown.
As for the meltdown itself and how it can be prevented, Jordan told employees,"We owe you those answers." And said they are"building out an action plan this week."The offer and the luggage memo come as the airline is facing multiple investigations, scrutiny from investors and at least one lawsuit over its cancellation of 15,700 flights at a peak holiday travel time.
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