Airlines continue to cancel thousands of flights in what is becoming a Christmas nightmare for so many, as winter storms continue to cause havoc across the U.S.
Most major airlines canceled or delayed flights, but Southwest Airlines canceled at least 70% of its flights Monday -- more than 2,600 -- due to a reported system meltdown. The chaos continued Tuesday, with the airline canceling 62% of flights for the day and canceling 62% of flights on Wednesday."We build our flight schedule around communities, not hubs, so we are the largest airline in 23 of the top 25 travel markets in the U.S.
On Christmas Day, 42% of Southwest's flights were canceled and 48% were delayed, according to data from FlightAware. As of Monday night,showed that nearly 4,000 flights had been canceled within, into or out of the U.S., while more than 7,700 had been delayed. "It's been a failure at every level at Southwest. Our pilots, our front-line employees have worked under enormous stress to try to get our passengers from A to B, but we were dealt a really bad hand as far as Southwest is concerned," Murray said, in part, adding that their "processes," information technology or infrastructure "just wasn't there to support the operation.
Angry Southwest customers took to Twitter on Monday, sharing their frustrations over the delays, cancellations and long hold times to speak to customer service agents.
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