NEW YORK — In a nearly three-minute video statement Tuesday, Southwest CEO Bob Jordan said he is 'truly sorry' for the airline's failures over the holiday weekend, praising the airline's employees, who he said 'are showing up in every way,' as the airline grapples to catch up after canceling thousands of flights.
December 27, 2022 at 12:38 pm ESTTeddy Grant, Sam Sweeney, Peter Charalambous, Kiara Alfonseca, and Will McDuffie, ABC NewsNEW YORK — In a nearly three-minute video statement Tuesday, Southwest CEO Bob Jordan said he is"truly sorry" for the airline's failures over the holiday weekend, praising the airline's employees, who he said"are showing up in every way," as the airline grapples to catch up after canceling thousands of flights.
Southwest is now doing a"reset" by moving some crews and planes around the country without passengers to get them into place and restart operations. Southwest have stopped selling tickets on flights coming up in the next few days. Passengers are being encouraged to buy flights on other airlines to get to their destinations before the new year.
"It's just the fact that this one started West swept east and impacted almost every single one of our largest airports that put us in a position where we struggled to recover, and we struggled to get our flight crews and airplanes where they needed to be," McVay said from Houston's William P. Hobby Airport.
Buttigieg said passengers are entitled to refunds when their flights are canceled and that additional accommodations -- like covering the cost of food, ground transportation and hotels -- should be provided in this specific scenario. Southwest said it is working to"address the wide-scale disruption" by repositioning its crew and planes, which were all in the wrong spots.
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