Southwest cancels 60% of flights while air travel disruptions ease elsewhere
were among the carriers affected by the weather that hit last week but had a smaller share of cancellations on Monday.
"Part of what we're suffering is a lack of tools," Southwest CEO Bob Jordan said in a message to staff on Sunday. "We've talked an awful lot about modernizing the operation, and the need to do that. And Crew Scheduling is one of the places that we need to invest in. We need to be able to produce solutions faster."
Carriers also planned smaller schedules for Christmas Eve and Christmas Day compared with the days leading up to the holidays, making it harder for them to rebook travelers on other flights, and bookings had spiked. Extreme cold and high winds slowed ground operations at dozens of airports. More than half of U.S.-based airlines' flights arrived late from Thursday through Saturday, with delays averaging 81 minutes, according to FlightAware.
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