A travel expert says the thousands of Southwest flight cancelations are due to poor planning and technology and have little to do with the weather. Here's what you can do about it.
Award-winning travel journalist Peter Greenberg joined Good Day LA on Wednesday to offer tips to frustrated passengers.Greenberg pointed out Southwest isn’t the only airline dealing with delays and cancelations, but it has been the hardest hit.
He explained leading up to the storm, other airlines canceled about 5% of their flights while Southwest only canceled 1% of theirs. Now, the airline has canceled between 62% and 70% of its flights since Monday.Southwest has an outdated system"Their internal communication system is antiquated, relying on old technology that they literally could not communicate with their pilots or their flight attendants.
"Southwest doesn't have what we call interline agreements with other airlines that would then allow the new doors, your ticket over to another carrier to get you home," Greenberg said. "Not only that, the other carrier probably has no space right now because it's the holidays."Greenberg said Southwest passengers have a choice to either buy another ticket with another carrier, which is often the more expensive option.
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