Southwest Airlines is reconsidering its open seating policy.
Passengers collect carryon baggage from overhead bins on a Southwest Airlines flight arriving Pittsburgh International Airport on Monday, April 8, 2024.is reconsidering its open seating policy, a dramatic change in a practice that dates back to the airline’s roots.
On Thursday during the company’s first-quarter earnings, where Southwest reported a $231 million loss, Southwest CEO Bob Jordan said the Dallas-based air carrier was “considering more transformational options” which includes a study around customer preference for seating and the cabin.“It’s been several years since we last studied this in-depth, and customer preferences and expectations change over time,” Jordan told investors.
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