Discovery Bank was found to have the highest net sentiment score on social media in 2024.
for 2024, which is based on over three million public social media posts mentioning eight banks from 1 September 2021 to 31 August 2024.
The report includes the following banks: Absa, African Bank, Capitec, Discovery Bank, FNB, Nedbank, Standard Bank, and TymeBank. Discovery Bank received praise for its products, such as personalised home loans with dynamic rates, Vitality Money, and flight rewards. Customers also commended the bank’s security.
However, no bank received a net negative score. The closest to this was Capitec, which received a net score of 0%. Standard Bank was the second-lowest with a score of 7%, followed by TymeBank with a score of 9%.This was particularly noticeable regarding customers’ digital banking experiences, where net sentiment was 11%, including campaigns and -54%, excluding campaigns.
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