South Africans are turning away from government services as trust in local, provincial and national leadership drops.
Despite government services being crucial to a well-functioning society, South Africans are reducing their reliance on them.
Gauteng had the highest percentage of people using public transport, followed by KwaZulu-Natal , whereas the Northern Cape had the smallest percentage of public transport users. The highest satisfaction levels in 2022/23 were found in those who used higher learning institutions at 89.9%, however, this dropped from 90.6% in 2019/20.
That said, correctional services , public clinics and public hospitals all saw an increase from 2019/20 to 2022/23.Alongside declines in the use of public services, South Africans are also losing trust in the government and most of the services it oversees. The biggest drop in trust was seen in the country’s courts, where trust levels declined from 84.9% in 2019 to 70.1% in 2023.
“Although the proportions remained relatively stable between the two periods, the absolute numbers revealed an increase in the instances of government officials seeking bribes, except for police officials.”
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