South Africa's booming BPO industry is projected to grow significantly, offering substantial opportunities for economic development and job creation.
South Africa is rapidly emerging as a successful offshoring destination for business process outsourcing ( BPO ) services. Experiencing significant growth in 2024, the market size was valued at approximately $1,85-billion in 2023 and is projected to grow at a rate of 10,1% from 2024 to 2030. Deloitte estimates that the local BPO industry could account for 4% of global revenues by 2030.
With an estimated 8,4-million people unemployed and a further 3,2-million discouraged work seekers, the BPO industry offers hope for a thriving economy. Young people with enthusiasm, talent, and tenacity can enter the job market, gain valuable on-the-job knowledge, and receive training while earning a full-time income. The BPO sector provides opportunities for career advancement, even for entry-level positions. Impact sourcing plays a vital role in placing unemployed individuals into sustainable employment, transforming lives and uplifting communities. Research indicates that five to six family members benefit when someone below the poverty line or long-term unemployed is placed in a BPO position. Companies that commit to impact sourcing as a recruitment process benefit from increased diversity, particularly in contact center agents and knowledge workers
BPO Business Process Outsourcing South Africa Economic Growth Unemployment Impact Sourcing
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