The Department of Social Development says it is working on a new system which is expected to help reduce the wait time for grants in South Africa.
Almost half of all South Africans now rely on some financial support from the government. About 31% of the South African population relies on social grants – which include everything from disability to childcare.
To accommodate this rapid increase in recipients, the department said it will introduce a new ticketing system to act as queue management. This system identifies the services that an applicant would like to access and then issues a corresponding ticket to the applicant. The person is then able to sit anywhere in the office and wait for his/her ticket number to be called.
“By using this system, the local offices will accurately be able to confirm the numbers of people served in any one day, the actual services they provided and also empower the local office manager to intervene when there are blockages by assigning staff to where the most pressure is.
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