The Office of the Tax Ombudsman (OTO) has published its first compendium of taxpayers, rights and obligations in South Africa.
While the compendium is not a binding set of regulations in itself, it does bring together a compilation of principles that are contained in various documents, including the Constitution, tax legislation and other government documents, the ombudsman said.
“This Compendium seeks to contribute to that balance by serving as a single, consolidated point of reference about the rights, entitlements and obligations of South African taxpayers. You are entitled to receive full and accurate information about the services rendered by SARS and the Tax Ombud.You are entitled to receive quality and timely service from SARS
The South African tax system works on a “pay now argue later principle” meaning that, even if you are disputing the assessment that created the debt, you must first pay it. You are entitled, however, to request SARS to suspend your obligation to pay the debt until the dispute resolution procedure is finalised.
You may not be victimised for lodging a complaint with SARS’s internal complaints management office or the Office of the Tax Ombud.You have the right to dispute any assessment or decision that is subject to objection and appeal, within the prescribed provisions and rules of the dispute resolution procedure.Every South African citizen has the duty to work to the best of their ability and to pay the taxes imposed by law in the interest of society.
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