ENVIRONMENT: Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their product support […]
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, and incident management.
Applicants should possess exceptional customer service skills and practical experience in configuring and supporting CRM systems.Remain updated with Standard Operating Procedures and ensure that these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering more than expected, demonstrating accountability through action, and treating everyone with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC .Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, feedback, and updates to customers.Perform basic builds/moves/additions and change requests from time to time when appointed resources for this role are not available. Remain constantly up to date and fully conversant with the company’s suite of technologies to provide world-class service to fulfil this role. Provide 1st line product support both during and after standard working hours according to the published Standby Roster. Responding to a broad range of service requests for support by providing information to fulfil requests or enable resolution and having the ability to gather the necessary requirements to provide to other departments that meet the customers’ expectations. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.Minimum 2 years’ experience providing end user support to customers for CRM applications such as Freshdesk, Zendesk, Odoo, Salesforce, Zoho, MS Dynamics etc .Good understanding of basic PC and network routing & troubleshooting essential.Experience working with databases and data models beneficial.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Gift of the givers 'on standby' to support Morocco earthquake victimsSpain sent 56 rescuers and four search dogs to Morocco on Sunday after receiving a formal request for help.
Read more »
Senior IT Support Technician - IT-OnlineOur client, an industry leader, is urgenlty looking to appoint a qualified and experienced Senior IT Technician to manage end to end 3rd level support within the business. You will be required to lead a team of 1st line support/heldpesk engineers; manage and oversee all hardware, software, networking and server related issues as well as […]
Read more »
Server Engineer (Windows and Linux) - Gauteng PretoriaServer Engineer (Windows and Linux) R 25 000 – R 45 000.00 CTC Per Month (Dependent on experience) Pretoria Key concern with experience in full Technology solutions seeks an experienced Server Engineer. Requirements: 5 years’ experience working in networking, servers, storage, data center’s and system monitoring Key Responsibilities: Design and implement efficient network architectures Manage […]
Read more »
Gaxa calls for Bafana patience, questions support for national team'Because there is progress but the unfortunate part is that the progress is only one-sided,' says Gaxa.
Read more »
Server Engineer (Windows and Linux)Server Engineer (Windows and Linux) R 25 000 – R 45 000.00 CTC Per Month (Dependent on experience) Pretoria Key concern with experience in full Technology solutions seeks an experienced Server Engineer. Requirements: 5 years’ experience working in networking, servers, storage, data center’s and system monitoring Key Responsibilities: Design and implement efficient network architectures Manage […]
Read more »
What Saffers are doing online, and the support they expectSouth Africans are spending increasing amounts of time online as they transition to the latest smartphones. Indeed, a recent ProxyRack report finding the average South African spends 9 hours and 38 minutes per day online – making them the world’s heaviest internet users. Now a new study by Sweden’s Subtonomy into South African users’ online […]
Read more »