ENVIRONMENT: Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their product support […]
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, and incident management.
Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC .Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, feedback, and updates to customers.Perform basic builds/moves/additions and change requests from time to time when appointed resources for this role are not available.
Provide 1st line product support both during and after standard working hours according to the published Standby Roster.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
What Saffers are doing online, and the support they expectSouth Africans are spending increasing amounts of time online as they transition to the latest smartphones. Indeed, a recent ProxyRack report finding the average South African spends 9 hours and 38 minutes per day online – making them the world’s heaviest internet users. Now a new study by Sweden’s Subtonomy into South African users’ online […]
Read more »
Senior IT Support Technician - IT-OnlineOur client, an industry leader, is urgenlty looking to appoint a qualified and experienced Senior IT Technician to manage end to end 3rd level support within the business. You will be required to lead a team of 1st line support/heldpesk engineers; manage and oversee all hardware, software, networking and server related issues as well as […]
Read more »
Server Engineer (Windows and Linux) - Gauteng PretoriaServer Engineer (Windows and Linux) R 25 000 – R 45 000.00 CTC Per Month (Dependent on experience) Pretoria Key concern with experience in full Technology solutions seeks an experienced Server Engineer. Requirements: 5 years’ experience working in networking, servers, storage, data center’s and system monitoring Key Responsibilities: Design and implement efficient network architectures Manage […]
Read more »
Server Engineer (Windows and Linux)Server Engineer (Windows and Linux) R 25 000 – R 45 000.00 CTC Per Month (Dependent on experience) Pretoria Key concern with experience in full Technology solutions seeks an experienced Server Engineer. Requirements: 5 years’ experience working in networking, servers, storage, data center’s and system monitoring Key Responsibilities: Design and implement efficient network architectures Manage […]
Read more »
Gift of the givers 'on standby' to support Morocco earthquake victimsSpain sent 56 rescuers and four search dogs to Morocco on Sunday after receiving a formal request for help.
Read more »
Gaxa calls for Bafana patience, questions support for national team'Because there is progress but the unfortunate part is that the progress is only one-sided,' says Gaxa.
Read more »