Those with smart meters have been issued a warning
The organisation has warned that there is a growing number of bill payers who are being switched to more expensive energy plans remotely, and in turn hiking up bills without warning.
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According to Kelly, she attempted to contact her energy supplier but communication was poor and this led to her case failing to be updated. In October she was told that she was She tried to contact the energy supplier again and claimed that communication on their end was poor, leading to her case not being updated properly. By October, she was suddenly told that she was put onto a prepayment meter plan.
Neil Lawrence, director of retail at Ofgem sent energy companies a stern warning: "Smart meter pre-payment switches are on the increase, and we do monitor that data. This should only be when it's safe and practical to do so, and smart meters should not be switched without those appropriate assessments taking place, including identifying vulnerability.
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