Promoted | SkyWire: the power and value of digital voice
that found that although global consumer satisfaction was steady, it has decreased across the touchpoints of trust and advocacy.
Many companies are still battling with complicated systems that deliver minimal value and plenty of problems One of the first key benefits is, of course, the ability to deliver rich customer service across multiple channels with a hyperconnected workforce that can communicate from anywhere at any time. If you have embedded voice functionality that extends beyond the limitations of the traditional PBX platform, then employees will be able to use mobile devices to stay connected and in touch no matter where they are.
Finally, and perhaps most importantly for the modern business, this level of functionality and voice service comes at a much lower price point than traditional systems and is far easier to manage and maintain. Organisations can leverage the potential of cloud, plug-and-play infrastructure, IP phones and mobile devices while saving, in some cases,“This is so far from what companies expect from their voice solutions,” says Archer.
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