In a hacking incident in 2021, hackers obtained login credentials for several customer service portals operated by data centre operator ST Telemedia Global Data Centres.
They rent space in their data centres to clients that install and manage their own IT equipment, typically to be closer to customers and business operations in Asia. GDS is among the top three colocation providers in China, the second-biggest market for the service in the world after the US, according to Synergy Research Group. Singapore ranks sixth.in GDS.
The hackers had access to the login credentials for more than a year before posting it for sale on the dark web in January 2023, claiming they were overwhelmed by the volume of it, according to Resecurity and a screenshot of the posting reviewed by Bloomberg. "If there was any unauthorised access to these other customer portals, such access is no longer possible," said the firm.
Even without valid passwords, the data still allows hackers to craft targeted phishing emails against people with high-level access to their companies’ networks, according to Resecurity. "No unauthorised access or data loss relating to that IT system was observed, and the application remains secure to this day," said STT GDC, adding that the IT system in question was a third-party customer service ticketing tool hosted in the cloud, with no connection to its other corporate systems or any critical data centre infrastructure.
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