Many of the retailers, including coffee shops and restaurants, rely on office workers for survival
Bryan Archee, the owner of a Second Cup coffee shop franchise in the PATH underground shopping mall, serves a customer in Toronto, Ontario, Canada. Picture: REUTERS/CHRIS HELGREN
“Hybrid will affect our business greatly,” he said. “Our average cheque is not high, so we need volume. If we don’t have that volume, we won’t survive.” By contrast, customers have returned much more rapidly to street-facing retailers and the neighbouring Eaton Centre mall, a popular tourist and shopping destination.
Smaller businesses with no or few locations elsewhere will be especially hard hit, said Karl Littler, senior vice-president for public affairs at the Retail Council of Canada. Without thousands of office workers cruising the Path daily, landlords could seek out more resilient tenants. Clothing stores and other traditional businesses that leave could be replaced by educational facilities, clinics, even technology spaces and libraries or other service offerings that are destinations in themselves for residents of downtown Toronto, said Bradley Jones, head of retail at Oxford Properties Group, which owns some office blocks and sections of the Path under them.
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