The Shoprite Group has introduced artificial intelligence and machine learning in its stores to help address food waste and other logistics issues.
The supermarket group, which is South Africa’s largest private-sector employer, said a key function of the technology is learning to predict sales at its stores and avoid unnecessary wastage.
Raghubir added that various parameters are considered by the AI model – including what products to stock and when. He added that the biggest efforts go into preventing food waste and losses before they occur. The group does this by reviewing its ordering, replenishment and ranging processes, using data analytics to identify food waste hotspots.
The Shoprite retail group has an entire business unit dedicated to the use of innovative technologies – known as ShopriteX. This unit was partly responsible for some of the group’s biggest recent successes including its popular Sixty60 delivery programme.
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