'My comic books were plagued by mould, and even the dust bag meant to protect my leather bag was damaged.'
While looking for a new home in January 2022, Ms Ong Yu Tong decided to store her belongings, including luxury bags, and some 108 Archie comic books at a self-storage facility.Her possessions, amounting to about $16,000, which she had kept at the Lock+Store storage unit in Ang Mo Kio, were damaged.
“They seemed to be a big and reputable company. Also, they were located near my parents’ home, so I could take the items whenever I needed to,” she said.She also visited the unit about once a month to retrieve some of her belongings, but said she could only reach things near the front of the unit because heavy furniture was placed at the entrance.
Ms Ong also said there were rust and water stains on the floor and walls of the unit when she collected her items. She further stated that under the terms and conditions of the service provider, “goods are stored at the sole risk and responsibility of the storer” which would have been communicated to customers during the onboarding process.
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