Shimano hit by delivery problems
across Europe as brand admits "serious" logistical challenges, longer lead times and "lower service quality"
It has been an ongoing area of concern since Shimano outsourced warehousing and distribution to Swiss logistics firm Kuehne + Nagel in 2023, the components giant's communications manager pulling no punches when explaining the less-than-ideal start to the companies' relationship. "Once the problems surfaced earlier this year, Shimano took immediate action," she said. "We started delivering from another Shimano warehouse in France. We recently scaled up capacity again in France. Although many actions have been taken by Shimano and Kuehne + Nagel in recent months, Kuehne + Nagel's performance in Belgium is only slowly improving".
"Lead times vary per item and per warehouse," communications manager Edwards explained. "Stock availability in both warehouses is regularly shared with our customers through our customer platforms, newsletters and sales representatives. The delivery times shown on the MyShimano website are currently as accurate as possible. The lead times per country are adjusted weekly.
At the time, Shimano suggested the German, Dutch and Belgian bike market was strong, but other European countries are still said to be battling high inventories due to a cooling in customer confidence because of inflation and a challenging economic picture. Likewise, the North American market experienced a softening in demand coupled with high inventories.
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