New entries to the top 10 of Singapore’s Best Customer Service survey 2024/2025 include Bird Paradise and PizzaExpress.
SINGAPORE – Despite dwindling visitor arrivals and dampened demand for the hotel industry, luxury hotel brand Shangri-La topped a ranking of Singapore’s best customer service providers for the second year running.Singapore’s Best Customer Service surveyThe other hotels in the top 10 list were Parkroyal Collection at No. 2, followed by Marina Bay Sands, Mandarin Oriental at No. 7 and Marriott at No. 10.
But it was still the premium and luxury hotels, amusement park experiences and high-end restaurants categories that continued to outperform others in terms of customer service, as they have done during all three editions of the ranking. In Singapore, international visitor arrivals fell in three straight months – from 1.46 million in March, when American singer Taylor Swift staged six concerts at the National Stadium, to a low of 1.25 million in June.Average hotel room rates also took a hit, falling to $268.87 in June, the lowest so far this year.
Shangri-La regularly conducts training and development programmes, ensures staff retention, and fosters a culture of proactive and attentive service. PHOTO: SHANGRI-LA SINGAPORE The ranking for Singapore’s Best Customer Service 2024/2025 was based on the results of an anonymous online survey commissioned by The Straits Times in partnership with global data firm Statista.
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