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A solutions-driven Service Desk Analyst with the ability to analyse, interpret and assimilate information is sought by a dynamic Independent Asset Management Firm to join its Support Hub team. You will help provide a high level of personable onsite and remote technical service to the entire firm working closely with the various IT teams and external vendors to ensure a stable, efficient, and positive user experience for end users.
Provide clear communication and instructions to users, guiding them through IT-related problems and solutions. Keep Incidents, Service Requests and Problems up to date with all relevant information on an ongoing basis. Perform user administration tasks such as password resets, user setup, adding or removing users to a distribution list on Active Directory and basic troubleshooting.
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