Senator Elizabeth Warren (D-MA) has written a letter to the Federal Trade Commission, saying that Intuit TurboTax continues to “relentlessly upsell” customers.
Senator Elizabeth Warren has written a letter to the Federal Trade Commission, saying that TurboTax “continues to relentlessly upsell” customers while also directing them away from services that would otherwise be free. As noted in the letter, Warren’s staff analyzed TurboTax’s services using a sample taxpayer and found that the company attempted to upsell the customer eight times during the tax filing process.
After choosing just one upgrade, Warren’s staff found that their sample taxpayer with “simple” filing requirements had to pay an extra $69 to report her unemployment income and educator expenses, plus $64 to file Massachusetts state tax returns. That makes for a grand total of $133 — a sum people wouldn’t have to pay through the IRS’s free Direct File service, Warren argues.
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