This year’s categories also include pet suppliers and grooming services. Read more at straitstimes.com.
SINGAPORE – In a post-pandemic environment where brick and mortar stores are recovering, and the omni-channel shopping experience continues gaining traction, the search is back for the Republic’s best customer service providers.
“As our survey focuses on the consumer’s perspective, we will be curious to see how customer service is evaluated this year as compared to last year, when we were still in the midst of the pandemic,” said Statista analyst Camille Lebon. “For instance, customers would expect a delivery service to be offered when they purchase in-store in the same way that delivery service is a standard service when they shop online,” she said.
“But at the same time, especially after the period of social isolation during the pandemic, the need for personal and individual service on-site stays relevant,” she said.
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