The South African Revenue Service (SARS) expects to grow its workforce by close to 800 people over the next three years, and is looking to boost its skills capacity in high-tech fields.
These technologies will facilitate taxpayer and trader interactions, which will be different and will reduce the compliance burden, SARS said.
It said it will build the required new skills – including upskilling of current staff – capability, and capacity to complement adapt to these new technological developments, and invest in new systems and digital processes to create a seamless taxpayer and trader experience. “Our human capability must evolve to complement the increasing levels of automated processing and artificial intelligence-enabled by data, supercomputers, and real-time connectivity,” it said.SARS has been pushing to use computer algorithms, machine learning, and other advanced technologies to ensure taxpayer compliance.
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