SAP user group questions value for money amid plans to increase support fees
At the same time, the move to the cloud should reduce complexity for SAP as it often leads to increased standardization."However, it will also lead to customers receiving fewer new functions for the maintenance of SAP ERP," he said.
The shift to the latest generation of SAP's ERP software, S/4HANA, also means customers on earlier versions of the system will get less value for money, while at the same time they face the same increases as other users, he claimed. "The full maintenance rate is still due for the older ERP solution, even though there are hardly any further developments for it. For this reason, we consider the current maintenance rates, in particular, to be inappropriate compared to the contractually guaranteed consideration.":"SAP is constantly developing its solutions and the more complex processes at the customer's site also make it less meaningful to map everything in one ERP as we are used to in the past.
"Therefore, SAP, as well as the entire market of operational software, pursues the strategy in detailed line of business processes and to offer them in its own specialized components. This enables our customers to make more targeted investments where they expect the most added value and operational benefits for their business."" for customers transitioning from on-premises to the cloud.
The German vendor pointed out eaerlier this week that it had resisted increasing the price for maintenance and support installations for a decade, including during the pandemic, when numerous other vendors including Microsoft, HPE, Cisco, and others upped prices. Oracle
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