CPS Energy and SAWS are trying to connect customers whose past due bills are due to pandemic hardship to federal funds available for assistance.
outlined for SAWS trustees
CPS Energy has been waging a similar boots-on-the-ground, everything-goes approach, said DeAnna Hardwick, CPS Energy’s interim executive vice president of customer strategy. In addition to holding utility assistance events, making calls and sending out e-mails, letters and flyers, the utility has contracted with block walkers who go into neighborhoods and knock on doors to talk to people directly, Hardwick said.
While roughly $2.1 million has been applied to past due CPS Energy accounts as of Thursday morning, the utility is still processing thousands of applications, Hardwick said. As of March 13, CPS Energy had received more than 13,000. Hardwick estimated that after processing is complete, the total funds distributed will be closer to $9 million. At this time, the utility is seeing roughly 100 new applications a day, she said.
Bailey made several suggestions during the SAWS monthly board meeting last week for ways the city could help ease the process and get the rest of the money to eligible customers.
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