She added that she’s seen that other people have encountered the same problem on other websites and tagged both Samsung and Samsung Global in her post requesting the company to handle the issue
,” wrote a netizen after she was charged $398 when she brought her phone, a Note 20 Ultra, for repair.
After this happened, she booked an appointment at Plaza Singapura Samsung care. Ms Kayzel wrote that she saw one man with the same issue after a software update, and because it was still under warranty, he just paid for the labour of the repair.The staff told her she needed to pay $398 for the screen repair, and she expressed regret that she updated her phone at all, because otherwise “I won’t have this issue…now turn out like I need to spend $398 to repair due to Samsung mobile update software.
“Just seat down there and say this and that,” she added, saying that the staff merely suggested that she buy a new phone.
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