Things go from bad to worse for the embattled national carrier as SAA is fined R5.6 million over delayed refunds to passengers. Here’s more …
, reports that the national carrier is not the only airline to fall foul of the USDOT. On Monday it imposed a total ofSouth African tourism has since recovered fully from the COVID-19 pandemic, but hundreds of passengers are still owed refunds from SAA and other international airlines. Image: Canva). These civil penalties, said USDOT, were for significant delays in providing refunds for passengers affected by the COVID-19 pandemic.
Lufthansa said in a statement it had made all required refunds and the delay in payments was solely due to the historically unprecedented level of refunds originating from the pandemic. And being inundated with refund requests put the German airline at risk of insolvency. Between March 2020 and September 2022, it provided more thanin refunds to customers on US flights, even to those who were not entitled to refunds at all because of non-refundable tickets.
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