Rogers still working to fix remaining issues for small number of customers after massive outage: CEO
“We know what the problem is, and we're focused now on ensuring that our network is operating with 100 per cent stability,” Rogers CEO Tony Staffieri told BNN Bloomberg in an interview Monday. “We are seeing some intermittent issues and we're working on getting on top of those with the customers but those numbers in the overall scheme of things are extremely small, but nonetheless very important.
Millions of customers were cut off from phone, Internet and TV access Friday and Saturday because of the outage, with many people left unable to contact emergency services or to use their debit cards to make payments. “I don't want to take away from today's communication on our network outage issue with the Shaw transaction, but we very much remain committed to the Shaw transaction,” Staffieri said when asked about the deal. “That transaction has always been about expanding our network capabilities, obtaining more redundancy and coverage across the nation that can only help in situations like this.
Critics have said that less consolidation, not more, should be part of the solution to an over-dependence on a few large players in the telecom industry.
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