The company’s systems are now ‘close to fully operational,’ the CEO says
Rogers Communications Inc. says it believes the cause of a nationwide outage it suffered on Friday was a system failure that occurred after a maintenance update to its core network.
The widespread outages caused issues across the country, leaving some of the Toronto-based telecom’s customers unable to reach 911 services or make purchases with debit or credit cards. Hospitals and transit services were also disrupted.“We’re particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority.”
The outage has underscored how reliant businesses and people have become on internet and phone services, and comes as Rogers is attempting to convince regulators that its proposed $26-billion takeover of Shaw Communications Inc. won’t harm consumers by reducing competition in the telecom industry.
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