NEW: Rogers customers can now expect to be credited for the equivalent of five-days service, instead of the initial two-day credit announced by the company, as it tries to regain trust following a massive network outage last Friday. rogersoutage
Rogers Communications Inc. customers can now expect to be credited for the equivalent of five-days service, instead of the initial two-day credit announced by the company, as it tries to regain trust following a massive network outage last Friday.
One Bay Street analyst estimated the Canadian economy took a $142 million hit because of the outage, as some businesses nationwide weren’t able to“While Rogers subscribers - consumers, small businesses and larger organizations - bore the brunt of the outage, it had a ripple effect across the Canadian economy,” said Adam Shine, an analyst at National Bank, in a report to clients on Tuesday.
Shine believes that Rogers itself will have to pay roughly $150 million because of the outage half of which will go to settling several lawsuits and other billing concessions, while the other half will compensate the company’s wireless subscribers. However, his estimation was released before Rogers decided to increase its customer credits to five days of service from two days.
Innovation, Science and Industry Minister François-Philippe Champagne, who alongside the Competition Bureau of Canada is one of the two remaining regulators that need to approve the Shaw takeover, said he would like to see more competition in Canada’s telecom sector.
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