The cause: “a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning.”
Ironically, a maintenance issue in the form of a bad software update to core networking equipment took Rogers offline in April 2021. At the time, Rogers’ chief technology officer Jorge Fernandes was the person issuing theThis time, however, given the scope and magnitude of the outage, the man at the top is communicating directly.
“As CEO, I take full responsibility for ensuring we at Rogers earn back your full trust,” he wrote, “and am focused on the following action plan to further strengthen the resiliency of our network:While this has been nearly done, we are continuing to monitor closely to ensure stability across our network as traffic returns to normal.
Although Staffieri says that services have been restored, numerous reports such as these on Twitter debate this, with customers complaining that some or all of their services are still not functioning, or only function intermittently.@RogersHelps not true for me. I continue to have to rely on using data on my cell as the wifi in my home is barely working. Cannot load webpages or apps. Not helpful. Very disappointed. I hope this supposed credit accounts for continued disruption today.
He concluded, “We let you down yesterday. You have my personal commitment that we can, and will, do better. “
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