Households with smart meters who get into debt are being switched on to prepayment meters.
A rising number of households are having their energy smart meters remotely switched to prepayment meters, the energy regulator has said.
Once a smart meter is installed, it is a much simpler process for a supplier to swap the customer into prepay mode at the push of a button, rather than having to apply for a warrant and install a physical box. Kelly tried again to talk to her supplier and told the BBC that communication has been poor and notes on her case were not properly updated.
Rosi Avis, who heads up the Manchester Branch, said remote switching is "disconnection by the backdoor".
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