Residential parcel collection points emerge as 'helpful' side hustles, but raise safety concerns

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Residential parcel collection points emerge as 'helpful' side hustles, but raise safety concerns
Online ShoppingShopee
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Online shoppers can opt to pick up their Shopee purchases at these collection points, to save on delivery fees.

Mr Srinivasan N keying in the details on the app for the recipient verification whilst running his Shopee residential collection point. SINGAPORE: When Mr Srinivasan N first saw a Shopee parcel collection point at a convenience store in his neighborhood last year, the 71-year-old wondered if he could also operate one from the comfort of his home.

There are now over 2,000 collection points across shops, lockers and residences, though Shopee did not share the number of those located at households. He started out with five to six parcels daily, but now averages about 15 to 20 parcels. During festive periods, those numbers can double or triple. “When the customer approaches, you need to serve the customer. Very important. You cannot ignore it, you cannot make the person wait.”

Ms Erra Haffiza started operating a residential collection point in April to supplement her income during her spare time at home.She said the Shopee collection point has also given her more time with her eight-month-old daughter.The extra earnings have also helped pay for her daughter’s daily needs such as diapers and milk powder.

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