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“To ensure reliable measurement of veterans’ wait times for medical appointments, we recommend that the Secretary of Veterans Affairs direct the Under Secretary for Health to take actions to improve the reliability of wait time measures either by clarifying the scheduling policy to better define the desired date, or by identifying clearer wait time measures that are not subject to interpretation and prone to scheduler error,” the report said.
Butler said a big part of the problem comes down to a lack of staffing from the local level all the way up to leadership. The Senate needs to confirm the nominees to fill those spots, which have remained vacant for more than four years. “It’s always going to be a little less than perfect, but we do need that information and it should be prioritized,” said Butler.
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