Regulators take aim at AI to protect consumers and workers

As concerns grow over increasingly powerful artificial intelligence systems like ChatGPT, the nation’s financial watchdog says it’s working to ensure that companies follow the law when they’re using AI.

File - Alphabet CEO Sundar Pichai, left, and OpenAI CEO Sam Altman arrive to the White House for a meeting with Vice President Kamala Harris on artificial intelligence, Thursday, May 4, 2023, in Washington. As concerns grow over increasingly powerful artificial intelligence systems like ChatGPT, the nation's financial watchdog says it's working to ensure that companies follow the law when they're using AI.

There will be no “AI exemptions” to consumer protection, regulators say, pointing to these enforcement actions as examples. Under the Fair Credit Reporting Act and Equal Credit Opportunity Act, for example, financial providers have a legal obligation to explain any adverse credit decision. Those regulations likewise apply to decisions made about housing and employment. Where AI make decisions in ways that are too opaque to explain, regulators say the algorithms shouldn’t be used.

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