Regulators give San Antonio's USAA Bank another poor review, citing problems with auto loans

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Regulators give San Antonio's USAA Bank another poor review, citing problems with auto loans
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The Office of the Comptroller of the Currency found evidence that the financial institution had 6,477 violations of the Federal Trade Commission Act. SanAntonio SATX SanAntonioTX USAA Banks BusinessNews Veterans Military

U.S. banking regulators have slapped USAA Federal Savings Bank with a poor evaluation for falling short on rules barring discriminatory and unlawful credit practices., the Office of the Comptroller of the Currency said it found evidence that the San Antonio-based financial institution had racked up 6,477 violations of the Federal Trade Commission Act.

In its report, OCC called out USAA Bank for failing to offer promised interest rate discounts on auto loans. Regulators also said bank officials hadn't improved its"compliance risk management performance" since the OCC conducted its last evaluation in 2018.In a statement emailed to the Current, USAA Bank officials said the demerits in the OCC's review stem from a product the bank no longer offers. However, they declined to provide details on the scrapped product.

"Our specific performance ratings were High Satisfactory for the Lending and Service tests and Outstanding for the Investment test," the statement said."We remain focused on serving USAA members with excellence and consistent with applicable laws and regulations."

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