South Africans are quick to point fingers at the banks for the slow expansion of the eHomeAffairs service when they should be directing their frustration at the other key party in the collaboration.
Several reliable sources close to discussions between Home Affairs and South African banks say the department is to blame for delays in expanding the eHomeAffairs service to more branches.
These facilities often experience downtime due to slow Internet connections with poor backup capacity. All the participating banks — Absa, Discovery Bank, FNB, Nedbank, and Standard Bank — have repeatedly and emphatically told MyBroadband that they want to expand the service to more branches.Some banks have told MyBroadband they had numerous branches ready to activate the service.
With bank customers increasingly switching to digital services, it makes sense for the banks to repurpose their branches with new offerings. One banking official said the department was expected to make a public announcement on the PPPs before the end of November 2024. That did not happen.
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